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Integrated Ombudsman Scheme 2021
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About — Integrated Ombudsman Scheme 2021
The Integrated Ombudsman Scheme 2021 is a unified framework that consolidates various sector‑specific ombudsman offices under a single portal to streamline grievance redressal for citizens. Its significance lies in reducing duplication, ensuring faster resolution, and enhancing transparency across ministries. For example, the scheme merged the Banking Ombudsman and the Telecom Consumer Complaints Redressal Forum into one digital platform.