Attitude and Aptitude

Attitude: Concept and Components

Integrity, Impartiality and Non-partisanship

Cognitive component of attitude

Affective component of attitude

Definition and scope of compassion in public service

Definition and scope of tolerance in a democratic society

Emotional self-awareness

Recognition of personal emotional triggers

Indirect (vicarious) experience

Direct personal experience

Components of EI: Self-Awareness and Empathy

Structure, Content and Function of Attitude

Emotional Intelligence

Formation and Change of Attitudes

Objectivity and Dedication to Public Service

EI in Administration and Governance

Civil Service Aptitude and Values

Developing Emotional Intelligence

Compassion, Tolerance and Empathy

Moral and Political Attitudes

Social Influence and Persuasion