Attitude and Aptitude

Attitude: Concept and Components

Structure, Content and Function of Attitude

Components of EI: Self-Awareness and Empathy

Integrity, Impartiality and Non-partisanship

Emotional Intelligence

Objectivity and Dedication to Public Service

EI in Administration and Governance

Formation and Change of Attitudes

Moral and Political Attitudes

Developing Emotional Intelligence

Civil Service Aptitude and Values

Compassion, Tolerance and Empathy

Social Influence and Persuasion